Designer Repair Service - Shoes, Bags & More | JIMMY CHOO

ETERNAL STYLE WITH JIMMY CHOO

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Bespoke repairs extend the life of your favourite pieces

Our pieces are crafted with the utmost care and designed to last. This promise to ensure your favourite Jimmy Choo pieces always look impeccable begins with our extensive Product Care Guide.

As part of our ongoing commitment to the circular economy and extending the life of our products, we offer a repair service to clients wishing to restore their favourite pieces.

Each repair case is assessed on a one-to-one basis, making it a truly bespoke service. In instances where a design component – such as a fabric or heel style – is no longer in production, our experts will work with you to source a suitable alternative.

If your product was purchased from our website, one of our boutiques or an authorised Jimmy Choo retailer, simply contact your nearest Jimmy Choo boutique or our Customer Service Team. Please note, your original point of purchase will be able to resolve your query in the most effective way possible.

Kindly be aware that our warranty cannot be extended to cover products altered through accidental damage or by a third-party repair company. Due to the rigorous nature of this service, the calibre of craftspeople we work with and our commitment to fair pay, a fee may apply.

Repair Service

It’s our unwavering commitment to quality, the circular economy and extending the life of our products that motivates us to continually push the boundaries of both design and craftsmanship.

1

Request

Get started by completing the online repair form or visiting one of our boutiques.

2

Assessment

If you are happy with your preliminary quote, your piece will be sent to one of our repair centres to be assessed.

3

Confirmation

Once we have assessed your piece, our team will be in touch to confirm your quote and take payment.

4

Repair

A team of master artisans will meticulously repair your piece.

5

Return

Once the repair work has been completed, your beautifully restored piece will be returned to you.

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PRODUCT CARE

PRODUCT CARE

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WARRANTY

WARRANTY

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