I agree to the Terms & Conditions and have read and understood the Privacy Policy regarding the processing of my personal information by Jimmy Choo.
Skip To Content
Store Locator
Delivery delays expected for shipments to your country
Jimmy Choo Home Page
Wishlist
Your item has been added.
View
Sign In
Bag
  • Women
    • Women
    • All Women
    • New Arrivals
    • The Vacation Edit
    • Shoes
      • Shoes
      • All Shoes
      • Pumps
      • Boots
      • Sandals
      • Sneakers
      • Flats
      • Bridal
      • Loafers
      • Micro Heels
      • Mules
      • Wedges
      • Platforms
    • Bags
      • Bags
      • All Handbags
      • Evening and Clutch Bags
      • Shoulder Bags
      • Tote Bags
      • Hobo Bags
      • Mini Bags
      • Crossbody bags
      • Top-Handle Bags
        • Bar
        • Cinch
          Cinch
        • Curve
          Curve
        • Bon Bon
          Bon Bon
    • Accessories
      • Accessories
      • All Accessories
      • Jewellery
      • Sunglasses
      • Wallets
      • Small Leather Goods
      • Belts
      • Scarves and Hats
    • Apparel
      • Apparel
      • All Apparel
    • Beauty
      • Beauty
      • All Beauty
      • Fragrance
    • Bridal
      • Bridal
      • Bridal Shoes
      • Bride To Be
      • Bags And Clutches
      • Made-to-Order
    • Made-to-Order
    • Collections
      • Collections
      • All Collections
      • Spring Collection
      • The Vacation Edit
      • Wardrobe Icons
      • Evening Glamour
      • Jimmy Choo noir kei ninomiya
      • The Pearl Edit
      • The Eliot Slipper
      • The Drop Heel
      • The Archive: 1997 – 2001
  • Men
    • Men
    • All Men
    • New Arrivals
    • Shoes
      • Shoes
      • All Shoes
      • Sneakers
      • Casual shoes
      • Dress shoes
      • Boots
    • Bags and Accessories
    • Fragrance
    • Collections
      • Collections
      • All Collections
      • Spring Collection
      • The Eliot Slipper
    • Women imageDiscover the Spring 2026 Men's Collection
  • Bridal
    • Bridal
    • All Bridal
    • Bridal Shoes
    • Bride-To-Be
    • Bags and Clutches
    • Groom
  • Gifts
    • Gifts
    • All Gifts
    • Gifts For Her
      • Gifts For Her
      • All Gifts For Her
      • Extraordinary Gifts
      • Little Luxuries
      • Wardrobe Icons
      • Casual Classics
      • Signature Bags
      • Finest Fragrance
    • Gifts For Him
      • Gifts For Him
      • All Gifts For Him
      • Little Luxuries
      • Finest Fragrance
  • JC World
    • Our World
    • Stories
      • View all stories
      • Jimmy Choo presents the Autumn 2026 Collection at Milan Fashion Week Jimmy Choo presents the Autumn 2026 Collection at Milan Fashion Week
      • Model holding a white top-handle bridal bag, photographed in black and white. The Rules of Engagement
      • Man seated in a workshop wearing a hat and layered tailoring, with a leather bag placed on a worktable beside him. Introducing the Spring 2026 Men’s Campaign: Cultural Creators
      • Woman wearing a denim jacket and carrying a tan leather shoulder bag, standing in front of large floral arrangements and green foliage. Introducing Spring 2026: Les Fleurs
    • In My Choos
    • Care And Repair
    • Craftsmanship
  • Collection
  • Women image
    Discover the Riviera 2026 Capsule
  • Wishlist
    Store Locator
    Contact Us
Need help with your order?
Delivery Times And Costs

Shipping is complimentary for Standard orders, which will be delivered within 2-3 working days. Express Delivery is available in some countries. All orders are delivered via DHL and you receive a tracking link by email after dispatch. All import duties/customs taxes and local sales taxes are calculated and included within the purchase price, and will automatically be refunded in full if you return an item. International duties/customs taxes may apply to orders delivered outside of the EU. For more details, please visit Delivery.

Which Payment Methods Are Accepted?

We accept PayPal, PayPal Express, Visa, MasterCard, American Express Apple Pay and Klarna at our checkout.

Can I include a gift message and wrapping with my order?

While we are unable to provide specific gift wrapping with online orders, each item arrives in uniquely branded packaging.You will be able to personalise your order with a Gift Message before checkout.

What is the online returns policy and is my order eligible for a refund?

We offer complimentary returns on orders up to 28 days after you have received your order. Some exclusions may apply. For the full returns policy visit Returns .

Can I cancel or amend any of my order details? 

We are unable to change the details but may be able to assist you to cancel and replace your order. For further information please contact Customer Service.

Delivery Times And Costs

Shipping is complimentary for Standard orders, which will bedelivered within 1-5 working days.

All orders are delivered via DHL and you receive a tracking link by email after dispatch.

All import duties/customs taxes and local sales taxes are calculated and included within the purchase price for orders within the EU, and will automatically be refunded in full if you return an item. International duties/customs taxes may apply to orders delivered outside of the EU. For more details, please visit Delivery page.

Taxes and Duties

The Jimmy Choo website is divided into several regions. Please ensure that you select the country that you would like your order to be delivered to before you place your order.

For orders within the EU, all import duties/customs taxes and local sales taxes are calculated and included within the purchase price, and will automatically be refunded in full if you return an item. International duties/customs taxes may apply to orders delivered outside of the EU. For more details, please visit Delivery page.

Can I amend my delivery address once the order has been placed?

Depending on the status of your order, we may be able to amend your shipping address. For further information please contactCustomer Service.

Which carrier do you use? Will I have to sign for my parcel?

All orders are shipped with DHL. For further details, please view our Delivery page. A signature is required for every delivery, and it is at this point that the responsibility for the goods delivered is passed to the consignee

I have purchased more than one item on the same order, including a made-to-order and pre-order product; when will I receive these?

If you have purchased any additional items within the same order, these will be dispatched as and when they become available

Which payment methods are accepted?  

We accept PayPal, PayPal Express, Visa, MasterCard, American Express Apple Pay and Klarna at our checkout.

When will I be charged for my order?

For all in-stock and pre-order items, payment is charged at the time of dispatch.

For Made-to-Order purchases, these items will be charged in full 24-48 hours after the order is placed.

Items can be dispatched separately, you may see different transactions on your bank statement

How will I know that my order has been placed successfully?

After you place your order, you will receive an email confirmation. Once the details have been verified, your order will be accepted, and the item will then be dispatched

Can I cancel or amend any of my order details? 

We are unable to change the details but may be able to assist you to cancel and replace your order. For further information please contact Customer Service

How can I track the delivery of my order? 

Once your order is dispatched, we will send you a confirmation email along with your unique tracking number.

Can I cancel or change my order details?

We are unable to change the details but may be able to assist you to cancel and replace your order. For further information please contact Customer Service.

Where can I find information regarding jimmy choo product care? 

You can refer to our Product Care page for the Material Guide and specific after care advice

What is the online returns policy?

We offer complimentary returns on orders up to 28 days after you have received your order. Some exclusions may apply. For the full returns policy visit Returns page

How do I return an order in store?

You can return or exchange items purchased online at select Jimmy Choo boutiques, where our in-store associates will be on hand to assist you. For a full list of stores, please visit Store Locator.

Delivery Times And Costs

Shipping is complimentary for Standard orders, which will bedelivered within 1-5 working days. Next Day Delivery is available in some countries and at a charge.

All orders are delivered via DHL and you receive a tracking link by email after dispatch.

All import duties/customs taxes and local sales taxes are calculated and included within the purchase price for orders within the EU, and will automatically be refunded in full if you return an item. International duties/customs taxes may apply to orders delivered outside of the EU. For more details, please visit Delivery page.

What is the online returns policy and is my order eligible for a refund?

We offer complimentary returns on orders up to 28 days after you have received your order. Some exclusions may apply. For the full returns policy visit Returns.

When will I be charged for my order?

For all in-stock and pre-order items, payment is charged at the time of dispatch.

For Made-to-Order purchases, these items will be charged in full 24-48 hours after the order is placed.

Items can be dispatched separately, you may see different transactions on your bank statement.

Can I cancel or amend any of my order details? 

We are unable to change the details but may be able to assist you to cancel and replace your order. For further information please contact Customer Service.

How can I track the delivery of my order? 

Once your order is dispatched, we will send you a confirmation email along with your unique tracking number.

Delivery Times And Costs

Shipping is complimentary for Standard orders, which will bedelivered within 1-5 working days. Next Day Delivery is available in some countries and at a charge.

All orders are delivered via DHL and you receive a tracking link by email after dispatch.

All import duties/customs taxes and local sales taxes are calculated and included within the purchase price for orders within the EU, and will automatically be refunded in full if you return an item. International duties/customs taxes may apply to orders delivered outside of the EU. For more details, please visit Delivery page.

What is the online returns policy and is my order eligible for a refund?

We offer complimentary returns on orders up to 28 days after you have received your order. Some exclusions may apply. For the full returns policy visit Returns.

When will I be charged for my order?

For all in-stock and pre-order items, payment is charged at the time of dispatch.

For Made-to-Order purchases, these items will be charged in full 24-48 hours after the order is placed.

Items can be dispatched separately, you may see different transactions on your bank statement.

Can I cancel or amend any of my order details? 

We are unable to change the details but may be able to assist you to cancel and replace your order. For further information please contact Customer Service.

How can I track the delivery of my order? 

Once your order is dispatched, we will send you a confirmation email along with your unique tracking number.

Delivery Times And Costs

Shipping is complimentary for Standard orders, which will bedelivered within 2-3 working days. Next Day Delivery is available in some countries and at a charge.

All orders are delivered via DHL and you receive a tracking link by email after dispatch.

All import duties/customs taxes and local sales taxes are calculated and included within the purchase price for orders within the EU, and will automatically be refunded in full if you return an item. International duties/customs taxes may apply to orders delivered outside of the EU. For more details, please visit Delivery & Returns page.

What is the online returns policy and is my order eligible for a refund?

We offer complimentary returns on orders up to 28 days after you have received your order. Some exclusions may apply. For the full returns policy visit Delivery & Returns.

When will I be charged for my order?

For all in-stock and pre-order items, payment is charged at the time of dispatch.

For Made-to-Order purchases, these items will be charged in full 24-48 hours after the order is placed.

Items can be dispatched separately, you may see different transactions on your bank statement.

Can I cancel or amend any of my order details? 

We are unable to change the details but may be able to assist you to cancel and replace your order. For further information please contact Customer Service.

How can I track the delivery of my order? 

Once your order is dispatched, we will send you a confirmation email along with your unique tracking number.

Contact us

Call Us

(+33) 805636699 from France
(+49) 8005893766 from Germany
080003110058 from UAE
0080070080020 from any other country

Monday to Saturday*
07:00am-9:00pm

Message Us

customerservices@jimmychoo.com

(*Excluding Easter Sunday and Christmas Day)

Need more help? Message us or call 0080070080020

Step into the world of Jimmy Choo

Join us for early access to our latest collections, exclusive collaborations and brand updates.

*By proceeding, you agree to the Jimmy Choo Terms & Conditions, have read and understood the Jimmy Choo Privacy Policy, and consent to receiving brand marketing messages.
Thank you for joining. Your curated Jimmy Choo content will arrive shortly. 
  • Instagram
  • Facebook
  • X
  • Pinterest
  • TikTok

Support

  • Contact us
  • FAQs
  • Check my order status
  • Submit a return
  • Find a boutique
  • Delivery
  • Returns & Exchanges

Services

  • Book An Appointment
  • Made-to-Order
  • Care and Repair
  • Warranty

Our company

  • About us
  • JC World
  • Latest News
  • Sustainability
  • Careers

LEGAL

  • Privacy Policy
  • Terms and Conditions
  • Right to Be Forgotten Form
  • Subject Access Request Form
  • Company Policies
  • Manage Cookies
  • Accessibility

© 2025 Jimmy Choo

3D View

Click to experience this style in 3D

We use cookies to give you the best possible online shopping experience. By clicking the "Accept All" button, you agree to the storing of cookies on your device. Click “Reject All” to reject non-essential Tracking Technologies, or click “Manage Settings” to personalise the types of Tracking Technologies we utilise during your visit to our Website.
We use cookies to give you the best possible online shopping experience. By clicking the "Accept" button, you agree to the storing of cookies on your device.

Your session has expired. Please Log in